Key Deliverables

Deliverables

Specific Tasks and Outcomes

Technical Support  

Providing technical support during live broadcasts.

Providing technical line-ups,testing, and routing of all incoming live satellite and fibre feeds.

Assisting SNG/ENG crews with repairs and maintenance of their equipment.

Providing first line support to all operational personnel.

Assisting in diagnosing and correcting faults finding down to component level.

Assisting in the installation and commissioning of new equipment.

Ensuring drawings and documentation are up to date if future installation changes occur.

Preventative Maintenance

Performing preventative maintenance per published schedule.

Completing routine system checks as per published schedule.

Identifying possible breakdown points and develop preventative plans to minimize down time.

Investigating and submitting fault finding report during breakdowns to prevent future downtime.

Investigating escalated incidents to responsible service owners and seek resolution.

Facilitating recovery following resolution of incidents.   

Key Performance Indicators

Performance Criteria

Key Performance Indicator 1

Providing technical support during all broadcasts

Key Performance Indicator 2

Performing preventative maintenance per published schedule

Key Performance Indicator 3

Investigating and submitting fault finding report during breakdowns to prevent future downtime

Key Performance Indicator 4

Assisting with the installation and commissioning of new equipment.

Key Performance Indicator 5

Completing routine system checks as per published schedule

Key Performance Indicator 6

Providing first line support to all operational personnel.